Last Update : March 25 2024
Privacy Policy
At “9498-0356 Québec Inc.”, DBA “ZenFi Capital”, “Groupe ZenFi” or “ZenFi”, we place great importance on the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide us when you use one of our websites, in this case: https://www.davidponce.ca
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.
We collect information in two ways:
a. Information you provide us: We may collect personal information that you provide to us, such as your name, email address, phone number, and postal address, when you sign up for a consultation, or use our contact form.
b. Information collected automatically: When you use our website, we may automatically collect certain non-personal information, such as your IP address, the type of browser you use, the pages you visit, and the duration of your visit.
We use the information we collect to:
a. Provide, maintain, and improve our website and our products/services;
b. Respond to your questions and requests;
c. Send you marketing and promotional communications, if you have given us your consent;
d. Personalize your user experience;
e. Analyze website usage and identify trends to improve performance and user experience.
We do not sell, rent, or share your personal information with third parties in any situation, under any condition. Should your consultation request result in the processing of your file to obtain financing, the privacy policy outlined in the Exclusive Brokerage Contract will supercede this public facing policy.
We take appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage on the Internet is completely secure, and therefore, we cannot guarantee the absolute security of your information.
We reserve the right to modify this Privacy Policy at any time. We encourage you to regularly check this page to be informed of any changes. By continuing to use our website after changes to this Privacy Policy are posted, you agree to those changes.
Our website uses cookies and other similar technologies to improve the quality of our services, personalize your user experience, and analyze the use of our website. Cookies are small text files that are stored on your computer or device when you visit a website. You can configure your browser to refuse all cookies or to alert you when a cookie is sent. However, some features of our website may not function properly if you disable cookies.
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You have the right to request access, rectification, deletion, or restriction of processing of your personal information, as well as the right to withdraw your consent at any time. To exercise these rights, please contact us at info@davidponce.ca
If you have any questions about this Privacy Policy, please contact us at:
9498-0356 Québec Inc.
2415-1180 Rue du Sussex
Montreal, Québec, Canada
H3H 0B5
Complaint Management Policy
9498-0356 Québec Inc. recognizes the importance of handling client complaints in a prompt, fair, and efficient manner. This complaint handling process aims to resolve clients’ concerns satisfactorily while maintaining high standards of customer service and professionalism.
Here are the detailed steps of the complaint handling process:
a. Receipt of Complaint: Clients can submit their complaints in writing, by phone, by email, contact form, or by mail (see below). All received complaints are recorded in a complaints register noting the date of receipt, the name of the complainant, the nature of the complaint, and any other relevant information. The complainant receives a confirmation of the receipt of their complaint within 48 hours following the complaint receipt and according to the acknowledgment of receipt model provided by the Autorité des marchés financiers (AMF).
i. Phone: 514-586-6898
ii. email: info@davidponce.ca
iii. mail address: 2415-1180 Rue Du Sussex, Montreal, Québec, H3H 0B5
iv. contact form URL: https://davidponce.ca/contact-us/
b. Initial Evaluation: Upon receipt of the complaint, a designated member of the complaints team reviews the complaint to determine its nature, seriousness, and the appropriate actions to take.
c. Investigation: An in-depth investigation is conducted to gather all relevant information about the complaint, including interviews with the complainant, involved staff members, and any other involved parties. All gathered information is recorded in a dedicated investigation file, ensuring the confidentiality and security of the data.
d. Resolution: Based on the findings of the investigation, appropriate corrective actions are taken to resolve the complaint satisfactorily for all parties involved. The complainant is informed of the actions taken to resolve their complaint, as well as the expected time frames for resolution. All communications with the complainant are appropriately documented to ensure complete traceability of the process.
e. Follow-up and Evaluation: Once the complaint is resolved, follow-up is conducted to ensure that the implemented corrective measures have been effective and that the complainant is satisfied with the resolution. Lessons learned from each complaint are evaluated to identify opportunities for improvement in policies, procedures, or staff training.
f. Reporting and Documentation: All steps of the complaint handling process, including the results of the investigation and the corrective measures taken, are recorded in a final report. These reports are reviewed by the firm’s management to ensure the transparency and effectiveness of the complaint handling process. “By following these steps of the complaint handling process, 9498-0356 Québec Inc. commits to proactively addressing client concerns, continually improving its services, and maintaining the trust and satisfaction of its clientele